Reading Eggs Refund Policy
Credit card transaction policy
All credit card transactions made for parent web subscribers are done over a secure internet connection using 128 BIT SSL encryption.
Digital certificates are used to maximise security when receiving credit card information. Our subscription management provider is PCI Compliant and is PCI DSS Level 1 certified.
Consumer data information
Purchasing information provided from online transactions for parent web subscribers is used for accounting purposes only.
After payment, no credit card details are retained or stored by us. Stringent physical and technological measures are taken to protect customer information.
Refund policy for parent web subscribers
If you purchased a yearly or monthly subscription through the website, you can cancel your subscription at any time. Reading Eggs offers a 30‑day money‑back guarantee for our website customers. After 30 days, no refunds will be offered.
To obtain a refund, please email email@example.com and provide the following information:
- Your full name
- Your full address
- A contact phone number
- Your email address
- The subscription that you purchased (and would like a refund for)
- The date of purchase
- The reason that you want a refund
Upon receipt of your refund request, we will process your refund as quickly as possible (please allow up to 14 days).
ONCE THE REFUND HAS BEEN MADE YOUR ACCOUNT WILL LOSE ITS SUBSCRIPTION.
Cancelling and refunding your app subscription via iTunes or Google Play
For both iTunes and Google Play app subscriptions, you will only be charged once your free trial period has ended. If you cancel your paid subscription, you will continue to have access to your subscription for the period of time that has already been paid, and no future charges will be made.
If you need to report a problem with a subscription that you have purchased using the Reading Eggs app, you will need to follow instructions provided by Apple or Google.
You can find more information on reporting a problem with Apple at https://support.apple.com/en-gb/HT204084.
For information on reporting a problem with Google, visit https://support.google.com/googleplay/answer/7100415?hl=en.
iTunes app subscriptions
If you purchased a monthly subscription via iTunes, you can cancel your subscription at any time. Please note, transactions made through iTunes are between the purchaser and Apple. We cannot directly manage the refund and/or cancellation process on behalf of the customer.
For more information on how to cancel your Reading Eggs app subscription via iTunes or request a refund, please visit https://support.apple.com/en-gb/HT202039.
Google Play app subscriptions
If you purchased a monthly subscription via Google Play, you can cancel your subscription at any time. Reading Eggs offers a 30‑day money‑back guarantee for Google Play customers, please contact our customer service team at firstname.lastname@example.org. After 30 days, no refunds will be offered.
For information on cancelling a subscription via Google Play, visit: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en.
If you would like to request a refund for your Reading Eggs app subscription via Google Play, please submit this form here.
To return physical items such as books and flashcards
We will provide a refund or exchange on the presentation or return of an items(s) in original condition and with original proof of purchase, if the item:
- is faulty;
- was misdescribed; or
- does not match a sample shown to you.
Please wrap the items securely and return them, with your order number on the address label, to:
Reading Eggs Product Returns
ATT: Customer Service 655 Paramatta Road
Leichhardt NSW 2040
Moorebank NSW 2170
Please also include your name, telephone number and address, plus a note explaining why you are returning the item(s).
For further information, please call us on 0117 3600248 9am–5pm GMT or email email@example.com.
Refund policy for school licences
Reading Eggs offers a 28‑day money‑back guarantee to schools. Please contact us on 0117 3600248 or email our education team at firstname.lastname@example.org.